Why it’s smarter to call DioGuardi to help with your tax trouble.

In all our books we have stressed that the Canada Revenue Agency is not the best source of information to help you sort out a tax problem. For one thing, they have a conflict of interest in suggesting what action you should take when they are pursuing for collection of tax. More important, a front line CRA agent is not the most reliable source of information … if you can even get your call answered.

The Auditor General apparently shares our position. In a report released last week, the Canada Revenue Agency received a failing grade for accessibility. More than half of inbound calls to CRA general enquiries lines fail to reach a live agent.  And almost 30% of the time the answers provided to taxpayer’s questions was incorrect. Gradewise, that a C minus.